Welcome to “Heart 2 Heart” a platform designed to facilitate meaningful connections and relationships. These Terms of Service (“TOS”) govern your use of our online dating platform. By accessing or using Heart 2 Heart, you agree to abide by these terms and our Privacy Policy.
Our mission is to prioritize authentic conversations and connections over traditional swiping and superficial interactions. These TOS outline the rules, guidelines, and responsibilities that govern your use of our platform.
Please take the time to read these TOS carefully. They cover important aspects of your interaction with Heart 2 Heart, including user eligibility, account management, content guidelines, privacy practices, and more. Your continued use of our platform signifies your consent to these terms.
We are committed to protecting your privacy and data security. Therefore, these TOS also reference our Privacy Policy, which explains how we collect, use, and protect your personal information.
If you have any questions or concerns about these TOS or any other aspect of Heart 2 Heart, please feel free to contact us. We are dedicated to providing a safe and enjoyable experience for all our users.
Thank you for choosing Heart 2 Heart as your platform for building meaningful connections. We look forward to being part of your journey towards genuine relationships.
“Heart 2 Heart”, “we”, “us”, or “our” refer to Heart 2 Heart, the operator of this dating platform.
“App” refers to the Heart 2 Heart mobile application and its associated services.
“User”, “you”, or “your” pertains to individuals who access and use the Heart 2 Heart app.
“Terms” refers to these Terms of Service.
“Privacy Policy” designates our policy regarding the collection and use of user information, available separately on our app.
“Digital Contact Card” refers to the unique feature allowing users to customize and share contact information with their matches.
“Chat Rooms” are virtual spaces within the app where users engage in voice and video conversations.
“Code of Conduct” outlines expected behavior, including respect, non-abuse, and no sharing of explicit content.
“Dispute Resolution” outlines the process for addressing issues and contacting support.
By accessing or using the “Heart 2 Heart” platform, including its website and mobile application, you agree to be bound by these Terms of Service (“TOS”). If you do not agree to these terms, please refrain from using our Service.
Your use of the Service constitutes your understanding and acceptance of these TOS, which form a legally binding agreement between you and “Heart to Heart.” These terms govern your use of the Service, including any updates, new features, and additional services that may be added over time.
You acknowledge that these TOS may be updated from time to time, and it is your responsibility to review them periodically. Your continued use of the Service after any modifications to the TOS indicates your acceptance of the updated terms. If you do not agree with the revised terms, please discontinue your use of the Service.
If you are using the Service on behalf of an organization or entity, you affirm that you have the authority to bind that organization or entity to these TOS, and “you” in these terms will refer to both you individually and the organization or entity you represent.
By agreeing to these TOS, you also agree to adhere to our Privacy Policy, which outlines how we collect, use, and protect your personal information. If you do not agree to the terms of our Privacy Policy, please do not use the Service.
We want you to get the most out of “Heart 2 Heart.” This section highlights what you can expect and enjoy while using our app, all designed with your experience in mind.
User Profiles: Create your personalized user profile to showcase your personality. Share information such as interests, location, gender, and more to provide insights about yourself to other users.
Matching Algorithm: Our advanced matching algorithm uses the data you provide to connect you with potential matches who align with your interests, passions, values, and preferences.
One-on-One Chat Rooms: Engage in real, authentic conversations through our one-on-one chat rooms. Utilize both voice and video communication options to connect on a deeper level.
Share your Contact Information: Share your contact information with our Digital Contact Card feature to stay in touch with users outside the app.
Unique Features: “Heart 2 Heart” is committed to innovation. Look out for special features and updates that make our app stand out.
This clause outlines how users can create an account on “Heart to Heart.” Users can sign up using their Google, Facebook, or Apple credentials for convenience. During registration, users consent to the platform accessing basic profile information. To enhance their experience, users are encouraged to share their interests and preferences, which helps the platform connect them with like-minded individuals.
Account Creation: To access certain features of the “Heart 2 Heart” platform, you may choose to create a user account using your Google, Facebook, or Apple credentials. By agreeing to sign up with your Facebook, Google, or Apple ID, you also hereby agree to be bound by their respective terms of service. Your use of these sign-up options implies your acceptance of our Terms of Service.
Authentication: When using the sign-up options via Google, Facebook, or Apple, you will be asked to grant necessary permissions and provide consent to access your account information, such as your email address, phone number, and basic profile information. We will only collect the information necessary to create and enhance your experience on our platform.
Onboarding Process: As part of the onboarding process, we may ask you to provide additional information, including your interests, passions, values, location preferences, and age preferences. You agree to provide accurate and truthful information during this process.
Matching Algorithm: We use the information provided during the onboarding process to improve your experience on our platform. Our matching algorithm uses this data to pair you with other users who share similar interests and values.
Accuracy of Information: You acknowledge that the accuracy of the information you provide during the onboarding process is crucial for the effectiveness of our platform. Any inaccurate or misleading information may result in a less satisfactory user experience and, in some cases, account suspension or termination.
Third-Party Account Connection: If you choose to connect your “Heart 2 Heart” account to a third-party service (e.g., Google, Facebook, or Apple), you are responsible for complying with the terms and policies of that third-party service.
Account Deactivation: You have the option to deactivate your account at any time. Deactivating your account will remove your profile and associated information from public view, but we may retain certain data for legal, analytical, and operational purposes in accordance with our Privacy Policy.
Termination of Accounts: “Heart 2 Heart” reserves the right to suspend or terminate user accounts that violate these Terms of Service or engage in prohibited conduct, as outlined in this agreement.
This clause outlines the expectations and conduct we require from users to maintain a respectful, safe, and positive environment within the “Heart 2 Heart” community. By using the Heart 2 Heart app, you acknowledge and agree to these user responsibilities. Responsible conduct and adherence to our guidelines contribute to the creation of a secure and enjoyable Heart 2 Heart community for all users.
At “Heart 2 Heart”, we believe that building meaningful connections is a shared responsibility. To ensure a positive and respectful environment for all users, we have outlined the following responsibilities for our users:
Compliance with Terms: By using the Heart 2 Heart app, you agree to comply with these Terms of Service, the Code of Conduct, and all applicable laws and regulations. Failure to do so may result in account suspension or termination.
Account Deactivation: You have the option to deactivate your Heart 2 Heart account at any time. Deactivation will suspend your account and remove your profile from the app. Your information may be retained for a certain period as described in our Privacy Policy.
Account Security: It is your responsibility to maintain the security of your Heart to Heart account. Safeguard your login credentials, such as your email address and password, or the login method associated with your chosen sign-up option (e.g., Google, Facebook, Apple ID, or phone number). Do not share your login credentials with others.
Account Termination: Heart 2 Heart reserves the right to suspend or terminate accounts that violate these Terms of Service, the Code of Conduct, or any applicable laws and regulations. Account termination may occur in response to violations, reports of abusive behavior, or other breaches of our policies.
Accuracy of Information: When providing information during registration or while using the app’s features, you are responsible for ensuring the accuracy and truthfulness of the information you share. Misrepresentation of your identity or intentions is not permitted.
Age Verification: By creating a Heart 2 Heart account, you confirm that you are of legal age to use the app in your jurisdiction. Users under the age of 18 may not use the Heart 2 Heart app.
Compliance with Laws: Ensure that your use of the Heart 2 Heart app complies with all applicable local, state, and national laws and regulations.
Data Portability: If you choose to deactivate your account, you may have the option to request a copy of your data in accordance with our data retention policies.
Feedback: We value user feedback and suggestions for improving the app and user experience. Please use the designated channels to provide feedback constructively and help us enhance Heart 2 Heart for all users.
Lost or Stolen Credentials: If you suspect that your Heart 2 Heart account credentials have been lost, stolen, or compromised, please notify us immediately to prevent unauthorized access.
No Explicit Content: Users must refrain from sharing explicit, offensive, or inappropriate content. Explicit, innapropriate, or offensive content such as nudity, violence, gore, etc, is strictly prohibited within the app.
Reporting Violations: If you come across users who violate our Code of Conduct or these Terms of Service, please report them to us promptly. Your feedback is crucial in maintaining a safe and enjoyable community.
Respect for Privacy: You are responsible for respecting the privacy of others. Do not share personal information, including contact details, without the explicit consent of the other party.
Respectful Behavior: As a user, it is your responsibility to maintain a respectful and courteous demeanor when interacting with others on the Heart 2 Heart platform. Harassment, bullying, or any form of abusive behavior will not be tolerated.
Safety: While Heart 2 Heart aims to provide a safe environment, you are ultimately responsible for your safety when using the app. Exercise caution when sharing personal information, including contact details, with other users.
This clause emphasizes Heart 2 Heart’s commitment to user privacy and data protection and It explains how we collect, use, and protect your information. By using the Heart 2 Heart app, you acknowledge and agree to the terms and practices outlined in this Privacy and Data Protection clause, as well as the policies described in our Privacy Policy.
User Data Collection: Heart 2 Heart is committed to safeguarding user privacy. During the registration process and while using the app’s features, we may collect and store certain information, including but not limited to:
Data Usage: The information collected is used for the following purposes:
Data Protection: Heart 2 Heart employs industry-standard security measures to protect user data. However, no method of data transmission over the internet is completely secure, and we cannot guarantee absolute security. Users are encouraged to exercise caution and ensure responsible handling of personal information.
Third-Party Service: Heart 2 Heart may integrate with third-party services such as Google, Facebook, and Apple for account sign-up and login. Please review the privacy policies of these services for information on their data collection and usage practices.
Sharing Data: Heart 2 Heart will never share your personal information with third parties without your explicit consent. However, users may choose to share their information through the digital contact card feature with their matches. This sharing is optional and at the discretion of the user.
Data Retention: Heart 2 Heart retains user data for as long as necessary to provide the app’s services and as required by applicable laws. Users who deactivate their accounts may request data portability or the deletion of their data in accordance with our data retention policies.
Email List: Heart 2 Heart may maintain an email list for users to sign up for updates and feedback requests. This email list is strictly for keeping in touch and gathering feedback from users during the app’s development stages.
Children’s Privacy: Heart 2 Heart may maintain an email list for users to sign up for updates and feedback requests. This email list is strictly for keeping in touch and gathering feedback from users during the app’s development stages.
Privacy Policy: For more detailed information on how Heart 2 Heart collects, uses, and protects user data, please refer to our Privacy Policy, which is an integral part of these Terms of Service.
The “Intellectual Property Rights” clause aims to clarify the ownership of intellectual property within the app, the rights users grant to the platform regarding their user-generated content, and the restrictions on unauthorized use.
By using the Heart 2 Heart app, users acknowledge and agree to respect the intellectual property rights of the app and other users. Heart to Heart respects the intellectual property rights of all parties and will take appropriate action in response to reports of infringement.
Ownership: Heart 2 Heart (referred to as “the App” or “we”) retains all intellectual property rights associated with the app, including but not limited to trademarks, logos, software, design elements, and proprietary technology. Users acknowledge that the app is protected by copyright, trademark, and other laws.
Use of the App: By using the Heart 2 Heart app, users are granted a limited, non-exclusive, non-transferable, and revocable license to access and use the app for personal, non-commercial purposes. This license does not grant any rights to modify, distribute, reproduce, publicly display, or create derivative works from the app or its contents.
User-Generated Content: Users retain intellectual property rights to any content they create and share on the app, including but not limited to user profiles, messages, digital contact cards, and other user-generated content. By sharing content on the app, users grant Heart 2 Heart a non-exclusive, worldwide, royalty-free license to use, display, and distribute their content within the app’s functionality.
Prohibited Use: Users are prohibited from engaging in any activity that may infringe upon the intellectual property rights of the app or any third party. This includes, but is not limited to, copying, reverse engineering, or attempting to extract the app’s source code.
Reporting Intellectual Property Infringement: Heart 2 Heart respects the intellectual property rights of others. If you believe that your intellectual property rights have been infringed upon by a user on the app, please notify us promptly by providing detailed information to support@heart-2-heart.app. We will investigate and take appropriate action as required by law..
Feedback and Suggestions: We welcome user feedback and suggestions for improving the app. By providing feedback, you acknowledge that Heart 2 Heart may use and incorporate your ideas without any obligation, including any intellectual property rights associated with such feedback.
Third-Party Rights: Users are expected to respect the intellectual property rights of third parties when using the app. Do not share or distribute copyrighted material or infringe upon trademarks or other proprietary rights in your interactions on the app.
Termination of Access: Heart 2 Heart reserves the right to suspend or terminate access to the app for users who engage in intellectual property infringement or other violations of these Terms of Service.
This clause outlines the conditions and procedures related to the termination or suspension of user accounts on the Heart 2 Heart app. By using the Heart 2 Heart app, users acknowledge and agree to these account termination and suspension provisions. Heart 2 Heart reserves the right to take action to maintain a safe and enjoyable community for all users.
Right to Terminate or Suspend: Heart 2 Heart (referred to as “the App” or “we”) reserves the right to, at our sole discretion, terminate or suspend user accounts for any reason, including but not limited to violations of these Terms of Service, the Code of Conduct, or any applicable laws and regulations.
Notice of Termination or Suspension: In the event of account termination or suspension, we will make reasonable efforts to provide notice to the affected user via the email address associated with their account. However, we reserve the right to terminate or suspend accounts without notice when such actions are deemed necessary for the safety and security of the app’s community or to comply with legal obligations.
Consequences of Termination: Upon account termination, the user will lose access to the Heart to Heart app, including their user profile and chat history. Any remaining subscriptions or in-app purchases may be forfeited, and the user may lose access to any content or data associated with their account.
Appeals and Dispute Resolution: Users who believe their account was terminated or suspended in error or wish to appeal the decision may contact our support team at support@heart-2-heart.app. We will review the appeal and take appropriate action as warranted.
No Obligation to Restore Account: Heart 2 Heart is not obligated to restore or reactivate terminated or suspended accounts. Decisions regarding account reinstatement are made at our sole discretion.
Account Security: It is the user’s responsibility to maintain the security of their Heart to Heart account. Users must safeguard their login credentials, such as email and password, and report any suspected unauthorized access promptly.
Effect of Termination on User Content: Upon account termination, users may lose access to user-generated content, including messages, digital contact cards, and other data associated with their account. Users are encouraged to back up any content they wish to retain before requesting account termination.
Data Retention: Heart 2 Heart may retain certain user data, including but not limited to registration information and chat history, in accordance with our data retention policies and legal obligations.
This clause outlines how disputes related to the Heart 2 Heart app will be resolved. By using the Heart 2 Heart app, users acknowledge and agree to the terms of this Dispute Resolution clause, which outlines the process for resolving disputes through arbitration rather than traditional litigation. Users also have the option to opt out of arbitration within the specified time frame.
Informal Resolution: Heart 2 Heart encourages users to attempt to resolve any disputes, concerns, or issues related to the app by contacting our support team at support@heart-2-heart.app. We are committed to addressing user concerns promptly and amicably.
Arbitration Agreement: In the event that an informal resolution is not possible or satisfactory, users and Heart 2 Heart agree to resolve any disputes, claims, or controversies arising from or related to these Terms of Service, the app, or any interactions therein through binding arbitration. This agreement to arbitrate waives the right to pursue claims through traditional litigation or class action lawsuits.
Arbitration Process: Arbitration shall be conducted in accordance with the rules and procedures of a recognized arbitration organization chosen by mutual agreement. The arbitration shall take place in a location mutually agreed upon or as determined by the chosen arbitration organization. The decision of the arbitrator(s) will be final and binding.
Exception: Users and Heart 2 Heart agree that the arbitration requirement does not apply to disputes or claims related to intellectual property rights, which may be resolved through legal action in a court of competent jurisdiction.
Class Action Waiver: Users and Heart 2 Heart agree that any disputes shall be arbitrated on an individual basis, and users waive the right to participate in any class actions, class arbitrations, or consolidated claims.
Governing Law: These Terms of Service and any disputes arising from or related to them shall be governed by and interpreted in accordance with the laws of the State of California, United States, without regard to its conflict of law principles.
Opt-Out: Users have the option to opt out of the arbitration agreement by providing written notice to Heart 2 Heart within 30 days of accepting these Terms of Service. Opting out will not affect the user’s other rights and obligations under these Terms.
Severability: If any portion of this Dispute Resolution clause is found to be unenforceable or unlawful, the remaining provisions shall remain in full force and effect.
This clause informs users about the possibility of updates and changes to the Heart 2 Heart app and its Terms of Service. By using the Heart 2 Heart app, users acknowledge and agree to the potential for updates and changes to these Terms of Service. It is the user’s responsibility to stay informed about any modifications or updates by regularly reviewing the Terms.
Modification of Terms: Heart 2 Heart reserves the right to modify, amend, or update these Terms of Service at any time. Users will be notified of such changes through the app or via email. It is the user’s responsibility to review and understand the revised terms. Continued use of the app following any updates constitutes acceptance of the modified Terms.
App Updates: Heart 2 Heart may release periodic updates to the app to improve functionality, security, and user experience. Users are encouraged to keep their app version current by installing updates from the respective app stores.
Service Interruptions: Heart 2 Heart may need to temporarily interrupt or suspend app services for maintenance, updates, or other operational reasons. Users will be notified of scheduled service interruptions whenever possible.
Notification of Changes: Users are encouraged to ensure that their contact information, including email addresses, is accurate and up to date to receive notifications of important changes and updates.
User Feedback: Heart 2 Heart values user feedback and suggestions for app improvements. Users are encouraged to provide feedback and suggestions through the app or by contacting our support team.
Termination of Services: Heart 2 Heart reserves the right to terminate or discontinue any or all app services, features, or functionalities at any time, with or without notice.
Legal Compliance: Any changes to these Terms of Service will be made in compliance with applicable laws and regulations.
This clause provides users with essential contact information for communicating with Heart 2 Heart. By using the Heart 2 Heart app, users acknowledge and agree to the contact information provided in this clause for various types of communication, including support, feedback, and legal notices.
Support and Communication: For inquiries, support, or communication regarding the Heart 2 Heart app or these Terms of Service, users can contact us via email at support@heart-2-heart.app.
Feedback and Suggestions: We welcome user feedback and suggestions for app improvement. Users can provide feedback through the app or by contacting our support team via email.
Legal Notices: Legal notices, including those related to disputes, should be sent using the contact form page on the Heart 2 Heart app’s website. Legal notices sent through other means may not be considered valid.
Response Time: While we strive to respond to user inquiries and support requests promptly, response times may vary depending on the nature and volume of requests. Users are encouraged to provide detailed information when contacting us for more efficient assistance.